FAQ

Click the "Register" icon in the upper right corner and "Create a new account", enter your email and name, and then click "Create a new account".

The shopping process is very simple, you only need 5 steps to wait for the goods to be delivered to you. For details, please refer to Customer Service - " Shopping Journey ".

Currently we accept payment via Visa, Master, Alipay HK, Alipay, WeChatPay HK, Payme, FPS, UnionPay, Apple Pay and Google Pay.

All product values ​​and shipping costs are calculated in Hong Kong dollars.

• The promotion code cannot be used in conjunction with other promotion codes and discounts.
• Promotion code must be entered before completing the transaction to be valid.
• The coupon code is not transferable or redeemable for cash and cannot be used for paid products.
• In case of any disputes, Casablanca Hong Kong Limited reserves the right of final decision.

Sorry. We currently do not offer ordering services on behalf of customers. If needed, please fill out the " Contact Us " form.

Due to different promotional offers, the prices of products in the online store may be different from those in other sales channels.

After successfully completing the transaction, you will receive an "Order Confirmation" email with the confirmed order information.

At the same time, you can also log in and click "My Account" to check the details and status of the order.

Feel sorry. Once all orders are confirmed, Casablanca Hong Kong Online Shop will not accept returns or refunds.

If you find any quality problems with the product, please contact us by emailing your order number, name and phone number to eshopcs@casablanca-home.com within 7 working days after receiving the shipment and we will follow up with you as soon as possible.

1. Bedding Shipping Fee
   Free delivery service is available for every bedding product order with a net amount* of HK$500 or above. For orders with a net amount less than HK$500, an additional delivery fee of HK$50 will be charged per order.
2. Mattress Shipping
   The basic shipping fee for each mattress is HK$200 plus additional fees (if applicable). Customers are kindly requested to pay in cash directly to the courier upon receipt of the goods.

Generally, it will be shipped within 7-10 working days after the order is confirmed.

We provide Jumppoint and SF Express for customers to choose. Guests can choose the logistics service that suits them according to the area where they live or their needs.

For the latest arrangements and terms and conditions of the logistics companies, please refer to the following websites:

Jumppoint:
https://www.jumppoint.io/

SF Express:
https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_Locker/

Sorry. Casablanca Hong Kong online shop currently only accepts orders within Hong Kong, and delivery is limited to Hong Kong Island, Kowloon and the New Territories.

Please refer to " Delivery and Exchange Arrangements " for details.

Bedding arrangement:

1. If customers have received an order tracking number, they can also contact the courier to arrange the delivery time or request special arrangements.
2. If no one is available to receive the package at the designated delivery address, the delivery company will leave a message or call the customer to arrange the next delivery date and time.

Mattress Arrangement:

1. If there are any changes to the delivery address or time, customers must notify us by calling +852 2687 5113 two working days before the scheduled delivery date. Otherwise, an additional delivery fee of HK$150 per mattress and remote area surcharge (if applicable) will be charged.
2. The new delivery date must be three working days after the notification of the change in delivery date.

Please refer to " Delivery and Exchange Arrangements " for details.

Feel sorry. The products and inventory sold in the Casablanca online store are different from those sold in other sales channels, so it is not possible to transfer inventory from other channels.

If you find any quality problems with the product, please contact us by emailing your order number, name and phone number to eshopcs@casablanca-home.com within 7 working days after receiving the shipment and we will follow up with you as soon as possible.

All exchanges are only available for regular-priced items and are not applicable to any promotional or special-priced products.

Product pictures are for reference only, all details are subject to the actual product.

Please refer to " Delivery and Exchange Arrangements " for details.

Sorry. Once all orders are confirmed, Casablanca Hong Kong Online Shop will not accept returns or refunds.